Skip to content

How To Create a Temporary Account for Support Agents

A problem I had recently was that I needed to give a support agent from a plugin company Admin-level access to a WordPress site. The cause was an obscure bug they couldn’t help with any other way. But I was left with two not-great options:

  • Give them access to an existing account, and change the password to that account later
  • Create a new account for them, and then remember to delete it later

What I wished I had was a way to give them a new account for a limited time and not need to remember to remove it later. I ended up putting a calendar reminder for myself to make sure the account was gone if the support conversation has failed to prompt me to. But there’s a better option: Temporary Login Without Password.

The plugin does what you’d expect: first it creates a temporary account you can give to someone who need access to your site for a short time. Better (or worse, depending on your preferences) is that that temporary access can be granted without them needing to create or remember the username and password pair.

Here’s a video of the plugin in action:

Step-by-Step Guide to Making a Temporary WordPress Account

  1. Install and activate ” Temporary Login Without Password”.
  2. Go to “Users > Temporary Logins” on the left-side menu.
  3. Click “Create New”.
  4. Add the email address for the account, as well as the “Role”—make that the lowest possible—and the expiry—favor as short as possible.
  5. Click “Submit”
  6. You’ll now have a temporary account. You can use the plugin to email the link to the user, or submit it to them though some more secure communication channel.

The security implications of this whole arrangement are worth considering. If your WordPress site holds government secrets, sharing access is always a bad idea period. If you’re comfortable emailing a username and password to someone, emailing this link has the exact same effect. If you’re not comfortable emailing a username and password, probably don’t use this plugin.

But for most people this is a reasonable way to get ease-of-transfer-of-access and does come with the benefit that the account will have some expiration date. That’s better than leaving any unneeded account open for no useful purpose.

(Hat tip to Ben for a pointer to this plugin. Thanks!)

Yay! 🎉 You made it to the end of the article!
David Hayes

1 Comment
Most Voted
Newest Oldest
Inline Feedbacks
View all comments
Kevin
August 15, 2017 2:28 pm

Thanks for this. I had a situation a couple weeks ago where this would have been ideal. Much as I felt my plugin author was trustworthy, I couldn’t help but cringe at giving anybody admin access to my website!

Or start the conversation in our Facebook group for WordPress professionals. Find answers, share tips, and get help from other WordPress experts. Join now (it’s free)!

1
0
Would love your thoughts, please comment.x

Most Searched Articles

Best JavaScript Libraries and Frameworks: Try These 14 in 2024

In this post, we look at the best JavaScript libraries and frameworks to try out this year. Why? Well, with JavaScript being available in every web browser, this makes it the most accessible programming language of ...

20 Best Free WordPress Themes for 2024 (Responsive, Mobile-Ready, Beautiful)

If you're looking for only the best free WordPress themes in the market for this year, then you're in the right place. We have more than enough such themes for you right ...

12 Best WordPress Hosting Providers of 2024 Compared and Tested

Looking for the best WordPress hosting that you can actually afford? We did the testing for you. Here are 10+ best hosts on the market ...

Handpicked Articles

How to Make a WordPress Website: Ultimate Guide for All Users – Beginners, Intermediate, Advanced

Many people wonder how to make a WordPress website. They’ve heard about WordPress, its incredible popularity, excellent features and designs, and now they want to join the pack and build a WordPress website of their own. So, where does one get ...

How to Start an Ecommerce Business: Ultimate Guide for 2024

Is this going to be the year you learn how to start an eCommerce business from scratch? You’re certainly in the right place! This guide will give you a roadmap to getting from 0 to a fully functional eCommerce business. ...